Srinagar, April 2: A delegation of Kashmir Traders and Manufacturers
Federation (KTMF) on Monday called on Chairman and CEO J&K Bank, Parvez
Ahmed and discussed various issues concerning the business community, putting
forth valuable suggestions and significant feedback.
The delegation led by its Senior Vice-President, Fayaz
Ahmad Bhat interacted with the Chairman at the Bank headquarters in presence of
the bank’s Executive Presidents, P K Tickoo and R K Chibber; Presidents,
Mohammad Maqbool Lone, Mohammad Younus Patoo, Arun Gandotra, Rakesh Gandotra
and Vice-President, Fayaz Ahmad Bhat and other officers of the bank.
Welcoming the delegation, the Chairman and CEO acknowledged
the importance of direct feedback from all levels and highlighted the
interdependent nature of the relationship between traders and the bank. He
emphasized on the need to maintain “healthy trade and financial practices”
adding, “there lies a joint responsibility on both traders and financial institutions
to keep each other in good condition.”
Commenting upon the credit culture in J&K state,
the Chairman extolled the good track record and honesty of the people and
stressed on the necessity to preserve goodwill through proper utilization of
loan funds while assuring the delegation that the management is committed to
redress all grievances.
Responding to the queries raised by the delegation, the
Chairman asserted that the bank is committed to dispense world-class customer
service with establishment of Central Processing Centres (CPC) for hassle-free
sanction and disbursal of loans within 48 hours, upgradation of Customer
Service Department by providing a Single Point Contact for grievance redressal,
roping in external rating agency ‘Informerics’ to facilitate customers to get
loans at optimum interest rates.
The Chairman passed on-spot instructions to the concerned
for creating a liaison department in all divisions of the state that will
remain constantly in touch with all the trade bodies and address the issues
faced by them. He further instructed the designated executives to resolve
pending insurance claims expediously and commission additional Automated Teller
Machines (ATM) at all prominent business hubs and important establishments.
Expressing gratitude towards the management for
facilitating frequent interactions with members of trade bodies, the federation
hailed J&K Bank’s contribution in the socio- economic development of the
state and requested the Chairman to conduct awareness programs and seminars
regarding export and other related schemes.
Other office bearers of the KTMF delegation present on
the occasion included General Secretary, Mohammad Rajab Kuchay, Finance Chief,
Mehrajudin Khan, Distrct President Abdul Rehman Sofi, Chief Organiser, Abdul
Majid Khan, Publicity Chief, Aijaz Ahmad Khan, Publicity Secretary, Hilal Ahmad
Mandoo, Additional General Secretary, Nisar Ahmad Shahdar and Secretaries,
Aijaz Ahmad Bhat, Mehrajudin Buja, Javaid Ahmad Buja and Shiekh Hilal.