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Consumers fume as Jio Fiber fails to fix wires after snowfall in Kashmir

Srinagar: A week after the snowfall, Jio Fiber is yet to repair the snapped wires in the Valley leaving the customers fuming.

The locals were also found complaining that the staff of the Jio Fiber was doing its work in a ‘half-hearted’ manner and even leaving it cut wires on the roads posing a risk to the commuters.

“More than a week after snow, we are still waiting for Jio Fiber to send its engineers to repair the cut wires. First of all, one has to wait for days to connect to customer service. After two days I managed to connect twice….we only got appointments but nobody turned up later. On top of that, they ask irritating questions like is it still snowing in Kashmir or is lockdown still there. I was given a request number (SR000013MYCC) but I continue to wait endlessly,” said Muzamil Khan, a resident of Rawalpora.

She said last month, they had faced a similar problem but the same was not fully addressed.

“Last month too, our wire had got snapped. Moreover, wires from the neighboring connections had fallen on our gate. The Jio team then had come after four days post lodging of a complaint. They worked half-heartedly and refused to fix other Jio wires that had fallen on the road, saying they were not authorized to fix that. They also threw old cut wires on the roads that pose problems for pedestrians and motorists,” she said.

Social media too is splashed with complaints from fuming customers in Kashmir with some saying that even BSNL was providing better customer service.

“My JioFiber line is down for the last five days, nobody is listening, very sad. If you call them for a new connection, they will come within hours, but you will have to wait for over a week if there is a fault. Even BSNL fixed its broadband within two days after snowfall but Jio has the worst customer service,” said M Amin Rather, another Jio customer.

A Jio Fiber customer care executive said their service had been affected due to heavy snowfall. “Due to snowfall, there has been a delay,” the executive told The Kashmir Monitor.

When asked to connect to a media relation executive or any other in-charge for comments, the Jio Fiber customer care executive said he will get back. However, he kept the call on hold and disconnected the same later.