HDFC Life is looking for for an experienced Associate Manager – Customer Connect at their Mumbai location.
The purpose of the job is the analysis and derive actionable to drive and improve customer feedback scores.
Job profile
Making all Inbound reports on Excel for Key Metrics
Measuring and Analysis of Key Inbound Metrics
Helping in managing IT issues at the Call center by coordinating with our internal IT team
Supervision on the vendor floor whenever required
Root cause analysis of Life Insurance cases (Customer or Internal Complaint)
Managing & Supporting the call center team with queries raised on HDFC Life products
Interacting with multiple departments within HDFC Life to get the customer’s query or com
Qualifications:
Should possess good communication skills and interpersonal skills
Efficient in handling MS Office, (Excel, Powerpoint, and Word)
Good networking and relationship skills.
Demonstrated analytical ability.
Should possess good communication skills and interpersonal skills
Efficient in handling MS Office, (Excel, Powerpoint, and Word)
Minimum 2 years of experience in operations in the Insurance Industry.
