HDFC Life is hiring: Check vacancies, eligibility, and how to apply

HDFC Life is looking for for an experienced Associate Manager – Customer Connect at their Mumbai location.

The purpose of the job is the analysis and derive actionable to drive and improve customer feedback scores.

Job profile

Making all Inbound reports on Excel for Key Metrics

Measuring and Analysis of Key Inbound Metrics

Helping in managing IT issues at the Call center by coordinating with our internal IT team

Supervision on the vendor floor whenever required

Root cause analysis of Life Insurance cases (Customer or Internal Complaint)

Managing & Supporting the call center team with queries raised on HDFC Life products

Interacting with multiple departments within HDFC Life to get the customer’s query or com

Qualifications:

Should possess good communication skills and interpersonal skills

Efficient in handling MS Office, (Excel, Powerpoint, and Word)

Good networking and relationship skills.

Demonstrated analytical ability.

Should possess good communication skills and interpersonal skills

Efficient in handling MS Office, (Excel, Powerpoint, and Word)

Minimum 2 years of experience in operations in the Insurance Industry.