SRINAGAR, DECEMBER 07: Chief Minister Omar Abdullah today conducted his inaugural public interaction at CM’s Public Services and Outreach Office–christened as Raabita. Chief Minister on this occasion said this office has been established to provide a dedicated platform for addressing public grievances and for building a healthy relationship between the government and citizens.
As many as 15 delegations met the Chief Minister, each representing various social, cultural, and professional groups.
Issues discussed and brought to the notice of the CM centered around economic challenges, cultural preservation, employment concerns, and sectoral development.
Unique cultural heritage preservation also featured prominently in the discussions, with delegations advocating for initiatives to promote Jammu and Kashmir’s rich heritage, preserve local languages, and implement social welfare programs.
The Chief Minister listened attentively to these concerns and emphasized the need for a cohesive approach to protect the region’s unique identity.
On December 3, Omar reviewed the establishment of Raabta – CM’s Public Services and Outreach Office, a single-window interface aimed at enhancing government-citizen interaction.
On improving grievance redressal systems through Raabta, the Chief Minister said, “Raabta will serve as a bridge between the government and the people, ensuring timely delivery of public services and enhancing public participation in governance, and added that “it is a step towards a more responsive and citizen-centric administration.”
Secretary Grievances, Aijaz Asad, presented the framework for Raabta, highlighting its role as a bridge between the government and citizens. The platform will enhance public participation, ensure a responsive government, and enable the timely delivery of public services.
Citizens will be able to submit grievances and suggestions through both offline and online modes.
The meeting discussed the structure of the outreach office, including staffing requirements, deployment of senior officers, and technical and administrative personnel required to ensure efficient operations.
The integration of JK Samadhan, an existing grievance redressal platform, with Raabta was also deliberated.
The Chief Minister directed officials to integrate Raabta with JK Samadhan to create a unified and comprehensive grievance redressal system.
“By integrating Raabta with JK Samadhan, we are creating a unified grievance redressal system that will ensure faster resolutions and a more streamlined approach to addressing citizens’ concerns,” he noted.
BISAG’s Additional Director General informed the meeting that the integration process is underway and will soon be operational, benefiting the public at large.
The meeting was attended by the Advisor to the CM, Chief Secretary, Additional Chief Secretary to the CM, Principal Secretary IT, and other senior officials.